In a recent TIME article, the frustrations and burnout experienced by patients navigating the U.S. healthcare system were highlighted. From prolonged wait times for appointments to high costs and impe...
What makes a great medical waiting room at a clinic or hospital and what doesn’t? We relived some of our best and worst waiting room experiences. See what a good experience can look like and dem...
Patients run into many challenging and frustrating situations, especially at the front desk. Many of the more confrontational problems happen at the front desk. Demands for money, refusing services, u...
This wild ride of a story from reader “Kat” is a cautionary tale about greed and unethical behavior at a clinic. From Kat: This was before most allergy medications were over the counter. I...